Culligan Water of Billings

I ordered a new water softener system from the local Culligan store in Laurel, Montana. The individual in charge of arranging for the installation e-mailed me on a Friday and said someone would be contacting me the following week to arrange for installation. Three weeks past and I heard nothing further. I e-mailed the gentleman again and he acknowledge dropping the ball. I was contacted the next day and installation was arranged. The quote I received from the Culligan store was for $2,300 which included the cost of installation as well as removing and disposing of the old system. When the service technician arrived (Daniel) he was very cordial and polite. I had absolutely no problem with Daniel. However, he came by himself.....no other service technician came to assist him with the removal of the old system. Before the system could be removed all of the salt and water in the old system had to be transferred to the new brine bin. I worked with Daniel for more than two hours to remove the salt and water from the old system. Removing the old brine bin was a challenge or both of us because it was positioned between my furnace and hot water heater. The way I see it I probably saved Culligan close to $200 (if not more) in manpower by agreeing to assist Daniel with the removal of the old system. I didn't mind helping Daniel but then two days ago I received my initial invoice. The cost of the system and removal of the old system was listed as $2,300 (the amount quoted me) BUT, they then tacked on another $1.50 identified as a "Statement Processing Fee". I don't care about the $1.50. But, it was the fact that this company tried to squeeze another $1.50 out of me after I gave their service technician over two hours of my time helping with the removal of the old system. It just annoyed me that they tacked on that stupid $1.50 fee. Well, guess what.....they've now lost a customer for good. Now I regret having done business with them at all. I don't have a problem with any of the local employees. My issue is with the idiot who decided it was necessary to tack on an additional $1.50 charge to a $2,300 job. Maybe I should send them a bill for my two hours spent helping their technician remove my old system.

The water systems were easily installed and has been amazing. I have been working with Reed and he has made the whole process very enjoyable and easy. when having any questions about how to do things, they were resolved quickly and explained.

Culligan follow up support was awful. They tried to help one of my water systems with manganese removal. It didn’t work! The people are very upset. They have brown water and the filters are not working. Constant calls to them never get returned. They will not step up to the plate and help us get these people taken care of. Over 200 families are impacted by their poor service. Take all your business elsewhere.

Great customer experience. Was honest and thorough in explanation and needs. Thanks much

All of our experiences have been terrific. The staff is wonderful to deal with.